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PagerDuty Community Update, September 22 2023

✈️ Transformation in the Travel industry with TUI

The travel industry is experiencing an unprecedented surge in demand from people seeking adventure and eager to explore new destinations. Given an abundance of choice and the desire to have a personalized experience, customers are turning to tour operators to remove complexity from planning so they can focus on the holiday and not on the process of planning it.

TUI is the world’s largest integrated tourism organization and provides end-to-end travel experiences with a network of 400 hotels, 130 aircraft, and 16 cruise ships across the globe.

We sat down with Yasin Quareshy, Head of Technology at TUI, to discuss the transformation, its outcomes, and the role that PagerDuty has played in TUI’s journey to accelerate innovation and win customer trust. Read here and don’t forget to watch the 2-minute testimonial video from Yasin.

🎟️ Find us in person!

Where in the world is PagerDuty DevRel? The next few months are packed with PagerDuty Advocates worldwide in Taiwan and London!

  • Kat will bring another round of Mastering Incident Communications to DevOpsDays Taipei September 25-26.

  • Tiago will talk about Supercharging PagerDuty with integrations and plugins at PagerDuty Connect London, Oct 11.

Other Dutonians you’ll find out and about:

  • Software Engineer Todd Whitney will be speaking at HashiConf! He’ll be presenting HashiCorp upgrades the PagerDuty way.

See where else you can connect with our PD team around the globe! PagerDuty Connect and KubeCon | CloudNativeCon North America!

Find more Dutonians at our global events. 👋 Come say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

🛜 We’re Virtual!

We are back to the Rundeck OSS EMEA meetup this month. Join us on September 28 for a session on ”Supercharging your AWS Cloud Platform with Rundeck”. Subscribe now and be notified of future events!

Dormain Drewitz (VP Platform Advocacy) spoke to Jake Cohen (Sr. Product Manager for Process Automation @ PagerDuty) about the use of generative AI for automation. Watch it on LinkedIn.

🎧 On the Podcast(s)

This week we had the opportunity to have Manuel Pais, co-author of “Team Topologies: Organizing business and technology teams for fast flow”, on the podcast to discuss some of the concepts that enable companies to deliver value more frequently and effectively to their customers by organizing their teams in an optimized way.

You can't miss this one! You can listen to it on our website or on any other podcast platform.

Subscribe to Page It To the Limit so you never miss an episode. We’ve got a bunch of great episodes in the pipeline for you!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

  • The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here)
  • Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here)

  • HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here)

Make sure you’re following us so you can be there live! You can also view our most recent episodes on Twitch. You can see some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

If you have a question about PagerDuty, check out our Community Forums for advice from friendly folks. If you’d like to be on our podcast or Twitch, or just say hi, email us at We’d love to hear what you’re doing with PagerDuty!

💚 Follow us on Social Media!

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