The Ops Community ⚙️

Cover image for PagerDuty Community Update, September 1 2023
Tiago Barbosa for PagerDuty Community

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PagerDuty Community Update, September 1 2023

Use AIOps to Work Smarter, Not Harder

Most organizations are looking into how AI and generative AI can help drive efficiency and accelerate their business. For those looking to capitalize on AI and automation to improve their efficiency during incidents, AIOps is a tangible, proven application that can help them work in a more effective way. Check out the blog post on 3 specific use cases where AIOps is already making a difference. Don’t miss the videos on the blog post explaining each use case in more detail.

Find us in person!

Where in the world is PagerDuty DevRel? September is packed with PagerDuty Advocates worldwide in London, Taiwan, and Atlanta!

  • Tara will present Resilience: Building a burnout-resistant life in developer relations at DevRelCon, September 7-8.
  • The following week, Kat and Mandi will be at SREDay, September 14-15. Kat will present Mastering Incident Communications, and Mandi opens the show with Futuristic Luxury Incident Response. Want to join us? Use code SREDAY-25% to save on your ticket!
  • Mandi will be at DevOpsDays Atlanta to present Reducing Trauma in Production with SLOs and Chaos Engineering with Julie Gunderson, September 18 and 19.
  • Kat will bring another round of Mastering Incident Communications to DevOpsDays Taipei Sept 25-26.

Other Dutonians you’ll find out and about:

  • Mitra Goswami, Senior Director of Data Science, and Manu Gurudatha, Senior Director, Software Engineering, will be presenting Let’s Adopt Generative AI at Data Science Salon September 19th in Miami.
  • Software Engineer Todd Whitney will be speaking at HashiConf! He’ll be presenting HashiCorp upgrades the PagerDuty way.

Our events folks are putting together our big upcoming events! We’ll see you at Dreamforce, PagerDuty Connect and KubeCon | CloudNativeCon North America!

Find more Dutonians at our global events.
We hope to see you! Say hi, we might have PagerDuty stickers. 😃

We’re Virtual!

  • AWS Howdy Partner with PagerDuty with Dormain Drewitz (Vice President, Platform Advocacy) and Vinh T. (Senior Solutions Consultant). Subscribe to and get notified! September 6th at 2:00 pm PT at

On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Last week, Mandi caught up with Abby Allen, Girish Shankarraman and Vivek Raj Saxena on the challenges of SMS notifications. Missed it? Watch now on YouTube!

This week we hosted another Process Automation Release Notes episode, this time for release 4.16 which introduced an easier way of integrating with HashiCorp Vault, a new way of discovering nodes by using the Enterprise Runner and a bunch of other security related fixes. Check out the replay! You don’t want to miss Forrest’s amazing hat!

Our regular shows are:

  • The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific!
  • Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio!
  • HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific.

Make sure you’re following us so you can be there live! You can also view our most recent episodes on Twitch. You can see some of our earlier streams on the YouTube playlist.

Episode 10 of The Unplanned Show is now on YouTube featuring Mitra Goswami on Generative AI.

Episode 11 of The Unplanned Show is now on YouTube featuring Donnie Berkholz on ITIL, DevOps and Platforms.

August 2023 demo roundup on what’s new in PagerDuty Operations Cloud with Dormain Drewitz and Product Managers Dieu Cao, Ben Wiegelmann, Jake Cohen, Jacky Leybman, Scott Sieper and Anojan Gunasekaran is now available on Youtube.

Get in Touch

If you have a question about PagerDuty, check out our Community Forums for advice from friendly folks. If you’d like to be on our podcast or Twitch, or just say hi, email us at We’d love to hear what you’re doing with PagerDuty!

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